Policies

- You will be sent a link a couple days before your appointment from Jotform. These forms just help me get to know you a little better and learn more about what your skincare or massage needs are.

 

- Plan to arrive at your appointment 5 to 10 minutes early. This ensures you have enough time to use the restroom, have a consultation with me and undress if you need to. 

- Please arrive on time. If you are going to be more than 10 minutes late, please call or text me. Please do not DM me as I don't check my messages at the last minute. If you are late and I have a client right after your scheduled time, I won't be able to accommodate them, so you will have to reschedule and possibly face a cancellation fee. 

- Appointment reservations must be made with a credit card in order to reserve the booking date. The more expensive services require a 20% deposit which will be used towards your service(s).

 

- I have a 48 hour cancellation fee. If you don't cancel within that time frame, you will be charged 100% of the service.

- I ask that during massages and facials you keep your phone off or muted. This is your personal relaxation time as well as my professional time to provide you with an excellent service. There shouldn't be any distractions.

- Please do not bring children with you to your appointment. 

- Teens can have certain services like massages or facials, but they must be 12 years or older. 

- If there is a day or time you need to book that's outside of my usual office hours, please ask me through text/phone call or social media. I might be able to help you out.

 

- I prefer cash and credit cards, but I can also accept Venmo, PayPal, and Cash App if you need an alternative.

- Lastly, I believe everyone should be treated with the utmost kindness and respect no matter your skin color, sexual identity, preference, religious beliefs, etc...

 

- However, I will not tolerate disrespect or hate in my treatment office. I will have to let you go, if there ends up being conflict. Nani Ahe is a place of much Aloha and harmony and I want that to be reflected in the clients I have as well.